Who we are

Founded in 2016, SPEEEX set out to redefine technology-enabled business services through a strong focus on innovation, scalability, and customer-centric delivery. What began as a small team of passionate CX professionals has grown into an organization of 2,850 associates, delivering over 18 million client interactions annually.

Between 2018 and 2025, SPEEEX achieved exceptional growth, scaling growth by 600% with a 36% compound annual growth rate (CAGR), and establishing itself as one fo the largest business services providers in the Western Balkans, serving global enterprises across multiple industries..

Our Impact

Premium digital engineering makes a difference. See our impact in numbers.

Year of Establishment

2016

Operational Sites

Market Share

>55%

Handled annual Customer Interaction

+18mil

Active Headcount

2,850

Operating market presence

E-NPS

95%

Time to Hire

<10 days

Markets we serve

North America

United Kingdom

Ireland

Poland

Switzerland

Netherlands

Germany

Austria

Kosova

Leadership

Our Philosophy

At SPEEEX, we believe in transparent communication, empowerment, and fostering a culture of innovation. Our leadership team is committed to nurturing talent, promoting diversity, and upholding our core values of integrity and excellence in everything we do.

Fikret Murati

CEO & Founder

Floranda Ejupi

Chief People Officer

Milot Murati

Chief Finance Officer

Dr. Vigan Disha

Chief Business Officer

Florian Nuqi

Chief Technology officer

Ilir Smajlaj

Chief Commercial Officer

Faton Zejnullahu

Chief Operating Officer  Telesales / Flanker Projects

Festim Reqica

Chief Operating Officer  Retention / Customer Care Projects

Fikret Murati

CEO & Founder

Floranda Ejupi

Chief People Officer

Milot Murati

Chief Finance Officer

Dr. Vigan Disha

Chief Business Officer

Florian Nuqi

Chief Technology officer

Ilir Smajlaj

Chief Commercial Officer

Faton Zejnullahu

Chief Operating Officer  Telesales / Flanker Projects

Festim Reqica

Chief Operating Officer  Retention / Customer Care Projects

Corporate Overview

End-to-end digital solutions, engineered for scale

The value created by SPEEEX through its corporate spin-offs strengthens the group's cohesion and operational efficiency. Each spin-off seamlessly integrates, contributing to overall high performance through exceptional human capital acquisition and development

Customer Experience Management

Inbound & Outbound Sales B2C / B2B
Technical Support 1st, 2nd and 3rd Level
Inbound & Outbound Retention B2C / B2B
Front Office Processing
Back Office & Chat Processing
Help Desk Support
CX Design & Strategy

global enterprise partner

End-to-end tech innovation for optimized performance
Customer Experience & Agentic AI
Data & Software Engineering
Digital Marketing  Solutions
Learning as a Service
Staffing as a Service

Training & Development

Language Courses CEFRL
Soft & Communication Skills
Technical Skills

Educational Technology

Learning Experience Platform
Workforce Engagement Platform
Learning as a Service
Educational Content Creation
Production & Post-Production Services

Product & Platform Engineering

Software & App Development
IT Consulting
Cyber Security

Media Solutions

Digital Marketing Solutions
UI/UX Interface Design
Search Engine Optimization

SAP Consulting

SAP implementation, customization and consultancy
Business process optimization and transformation

Telehealth & Digital Medicine

Medical Triage Services 24/7
Teleconsultation
Mental Health Support
Symptom Checker

Industry Expertise

Healthcare & Life Sciences

Financial Services & Insurance

Advanced Technologies (Auto & Semi)

Enterprise Software & Platforms

Retail & CPG

Telco & Infrastructure

Industrial & Energy

Media & Entertainment

Our Services

End-to-end tech CX for optimized performance.

Customer Experience Management

Software Engineering Solutions

Media Solutions

Digital Education Solutions

Recruitment Process Outsourcing (RPO)

SAP Consulting

AI Data Services

Customer Experience Management

Our tailored B2B and B2C sales solutions drive growth and profitability. We specialize in strategic sales consulting, lead generation, customer acquisition, and effective sales pipeline management. Whether you're targeting businesses or consumers, we optimize sales processes to maximize your revenue potential.

We handle all levels of technical support, from basic troubleshooting to complex problem resolution, ensuring smooth operations and customer satisfaction.

Engage your customers and reduce churn with our comprehensive retention strategies, personalized outreach, and analytics-driven campaigns.

Streamline front office tasks to ensure quick turnaround, reduced errors, and superior customer engagement at every touchpoint.

Optimize back office operations and live chat interactions with our trained specialists, improving both efficiency and customer experiences.

Our help desk solutions provide 24/7 coverage and proactive issue resolution to keep your business running seamlessly.

We craft and refine your customer experience strategy to align with business goals and enhance brand loyalty.

Our Products

"Our mission is to create a dynamic technology ecosystem that fuels innovation, accelerates growth, and transforms how enterprises thrive in the digital age."

Learning Experience Platform

Asendio is an AI learning experience platform built on the belief that modern teams need learning that is continuous, easy to access, and directly connected to their daily work. Our AI-powered platform supports ongoing employee growth by helping people train, stay engaged, and build new skills at their own pace.

With personalized, engaging, and interactive learning journeys, Asendio makes it easier for employees to retain knowledge, improve their performance, and gain the confidence they need to excel in their roles. The result is not only stronger individual development, but also measurable performance gains for the entire business.

Workforce Management Solution

Staffify is a modern workforce management solution that helps organizations plan, manage, and optimize their teams with ease. The platform brings scheduling, attendance, and workforce insights into one centralized system, giving managers real-time visibility and control.

By streamlining day-to-day workforce operations and improving transparency for employees, Staffify reduces complexity, boosts efficiency, and supports smarter decision-making—enabling businesses to operate smoothly and scale with confidence.

Sentinel - AI Interview tool

Sentinel is an AI-powered interview and candidate assessment tool designed to help organizations hire faster and more objectively. By combining intelligent interviewing, structured evaluations, and data-driven insights, Sentinel streamlines the recruitment process while maintaining consistency and fairness.

Sentinel enables teams to identify the best candidates with confidence, reduce time-to-hire, and make better hiring decisions - turning recruitment into a scalable, efficient, and insight-led process.

SPEEEX in Media

SPEEEX Switzerland AG participated in WEF 2026

SPEEEX Strengthens Swiss Market Position Through Strategic Majority Investment

SPEEEX and Konecta forge strategic partnership to deliver cutting-edge nearshore multilingual CX and digital services across DACH and Europe from Kosova

SPEEEX Switzerland Announces Participation at CCW 2026 in Berlin

Our Geographical Footprint - CX Delivery Model

Our strategically choosen locations enable us to harness the competetive advantages that the Republic of Kosovë reflects in terms of: high quality workforce, geographic timezone and infrastructure.